Last Updated: 01.11.2026
These Terms of Service ("Terms") govern all services provided by VirtuaHost ("we", "us", "our"). By creating an account, purchasing a service, or using any VirtuaHost system, you agree to these Terms in full.
You must:
VirtuaHost provides hosting services including:
We may offer further services (such as dedicated or game servers) in future; they will be covered by these Terms when they are available.
You are responsible for:
We may suspend or terminate an account if we reasonably believe it has been compromised.
We will only access the contents of your server where you ask us to (for example when helping you with console or rescue access) or where we need to investigate a suspected breach of the AUP, as set out in the AUP.
If you are a business customer and you store other people's personal data on your service, our Data Processing Addendum forms part of these Terms and sets out how we handle that data as your processor.
All services are paid for in advance, one month at a time, unless we agree otherwise in writing. About 7 days before each renewal date we email you an invoice, which you can pay by card or with account credit from your client area. We do not take renewal payments automatically: your service only renews when you pay its invoice.
If a renewal invoice is not paid by its due date:
If you pay while your service is suspended, we will restore it, and the month you paid for runs from the original due date. We do not charge late-payment fees. Refunds are covered by our Refund Policy.
If you are a consumer, you normally have the right to cancel your order within 14 days without giving a reason (the "cooling-off period"), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
However, our VPS and hosting services are provisioned and made available to you immediately upon successful payment. At checkout, you will be asked to expressly confirm that you want your service to begin immediately, within the 14-day cancellation period. If you provide this confirmation:
This does not affect your right to a refund or replacement if the service is faulty or not as described, under the Consumer Rights Act 2015. Full details are set out in our Refund Policy.
VirtuaHost reserves the right to modify service pricing at any time. Where a pricing change affects your active services, we will provide a minimum of 30 days' written notice via email before the new price takes effect. Continued use of the service after the notice period constitutes your acceptance of the updated pricing. If you do not wish to continue at the new price, you may cancel your service before the change takes effect in accordance with our Refund Policy.
All customers must comply with our Acceptable Use Policy (AUP).
Prohibited activities include:
Unless you have the Daily Backup Pack add-on on a service, that service is not backed up by us and you are solely responsible for keeping copies of your data.
With the Daily Backup Pack, we take an automatic backup of your server each day and keep the last 7 days of backups, stored encrypted on separate storage. We run the Daily Backup Pack with reasonable care and skill, but we cannot guarantee that every backup will be successful or that a restore will recover all of your data. To restore a backup, open a support ticket. You remain responsible for keeping your own copies of important data.
VirtuaHost is not liable for data loss caused by your own actions or software, by events outside our reasonable control, or by the deletion of a service under section 10, except where the loss is caused by our failure to use reasonable care and skill.
We strive to maintain high service availability. Scheduled maintenance will be communicated where possible.
We do not currently offer a Service Level Agreement or a guaranteed level of uptime. If that changes, the terms will be set out in a separate agreement.
We may suspend or terminate services if you:
Where we suspend or terminate a service because of a breach of these Terms or the AUP, we may do so immediately and without notice if the breach is serious, as described in the AUP, and no refund or credit will be due, unless the law requires otherwise.
Cancelling your service: when you ask us to cancel, you can choose to cancel immediately or at the end of your current billing period. If you cancel at the end of the period, your service stays active until then. If you cancel immediately, your server and its data are deleted straight away and no refund is due for the rest of the period, unless you are within your 14-day cancellation period (section 5) or the law requires otherwise.
Once a service is deleted, its server and data cannot be recovered, so please keep your own copies before it ends. Backups of a deleted service are deleted within 30 days.
If you are a consumer (using our services mainly for personal purposes, not for a business): we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if both of us knew it might happen when you ordered. We are not responsible for business losses, such as loss of profit, revenue or business opportunity. Nothing in these Terms affects your legal rights as a consumer.
If you are a business customer: to the fullest extent permitted by law, VirtuaHost is not liable for indirect or consequential loss, loss of profits, revenue or business, loss of data that a reasonable backup would have prevented, or service interruption. Our total liability for a service is limited to the amount you paid for that service during the previous 12 months.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
This section applies to business customers only. You agree to indemnify VirtuaHost against reasonable losses and costs arising from a third-party claim, to the extent the claim is caused by your unlawful use of the service or your breach of these Terms or the AUP. This does not apply where the loss was caused by our own negligence, breach or unlawful conduct.
We may update these Terms from time to time. If a change significantly affects you, we will email you at least 30 days before it takes effect (unless the change is required by law sooner). If you do not agree with a change, you can cancel your service before it takes effect and receive a pro-rata refund for any unused pre-paid period, as set out in our Refund Policy.
These Terms are governed by the laws of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live. If you are a business customer, disputes will be heard exclusively in the courts of England and Wales.
Your order is an offer to buy a service. The contract starts when we accept it, which normally happens when your payment is confirmed and we begin setting up your service. We may refuse or cancel an order before your service is provided, for example if we suspect fraud, if the order would break the law or sanctions, if the details given are false, or if we do not have capacity for it. If we do, we will refund everything you paid for that order in full.
IP addresses assigned to your service belong to us or our upstream providers and are only allocated to you while your service is active. You cannot keep or transfer them. We may change an IP address where reasonably necessary (for example for network changes, abuse or security reasons, or because an upstream provider requires it) and will give you notice where we reasonably can. When a service ends, its IP addresses are released and may be given to someone else.
Our network-level DDoS filtering reduces the impact of attacks but cannot stop every attack. To protect our network, our upstream providers or other customers, we may filter or rate-limit traffic, temporarily block (null-route) an IP address under attack, or temporarily take a service offline. We will do this only as far as is reasonably necessary and restore normal service as soon as we safely can.
You must not buy or use our services if this would break UK sanctions or export laws, including if you are, or act for, a sanctioned person or are located in a sanctioned country. We may refuse, suspend or end a service where we reasonably need to in order to comply with these laws.
You may let other people use your service, or resell what you build on it, but you remain responsible for everything done on your service, including by your users, and for making sure they follow our AUP. You must not present yourself as VirtuaHost or make promises on our behalf.
We are not responsible for delays or failures caused by events outside our reasonable control, such as failures of data centres, power, upstream networks or other suppliers, large-scale cyberattacks, natural disasters or government action. We will tell you about the problem where we can and do what we reasonably can to limit its effects.
We send invoices, service notices and other important messages to the email address on your account and show them in your client area. Please keep your email address up to date and check it regularly.
If you are unhappy with our service, please open a support ticket or email info@virtuahost.uk and tell us what went wrong. We aim to reply within 2 business days and to resolve complaints within 14 days. If you are a consumer and are not happy with our response, you can get free advice from Citizens Advice. This does not affect any of your legal rights.
You may not transfer your account or this agreement to someone else without our written permission. We may transfer this agreement to another organisation, for example if our business is sold, and will tell you if we do. This will not reduce your rights.
For questions about these Terms, contact:
info@virtuahost.uk
Abuse reports: abuse@virtuahost.uk
VirtuaHost is a trading name of VirtuaHost Ltd, a company registered in
England and Wales (company number 17553293).
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom